** IMPORTANT NOTICE **
We are currently experiencing a system issue where the family name is added to the given name on some Electronic Travel Authority (ETA) applications submitted through the web ETA System (Web ETAS).
While we are working to fix the issue, please be assured that you hold a valid ETA for travel to Australia even if your family name has been added to your given name on the application. Therefore you do not need to contact this office as the ETA grant letter cannot be reissued. You may wish to keep a copy of your ETA grant letter at time of travel as reference of validity.
If you have an ETA-eligible passport, for example a Korean passport, you can apply for an Electronic Travel Authority (ETA) to travel to Australia for a short tourism or business trip.
If you do not have an ETA-eligible passport, please see Visa Options.
Help when applying for an ETA
If you applied for your ETA with a travel agent or an airline, check with them to see if your ETA is approved/granted.
If you applied for your ETA on the Department of Home Affairs website, go to https://www.eta.homeaffairs.gov.au to check if your ETA is approved/granted.
Please do not contact us to check if your ETA is approved/granted; we will not reply to emails that ask for confirmation of ETA approval/grant.
We cannot correct or change information after the ETA is granted; please apply for a new ETA with correct information.
Please note that your new ETA does not cancel the old one, which means your old ETA with the wrong information will still appear on the ETA system.
You do not need to contact us about this, and you will be able to travel to Australia without any problems.
You must wait for 12 hours and check ETA status later again. If you applied for an ETA through official website, you can check the progress of ETA on the website in 12 hours. If you applied for an ETA through a travel agent, the travel agent should be able to check the status of ETA on their system in 12 hours.
Please do not make multiple attempts to obtain an ETA or contact the Australia Visa & Citizenship office within the 12 hours.
After 12 hours, if ETA is still not approved and has a message of ‘Refer applicant to Australian Embassy’, please send a copy of your passport and ETA additional information form by email to firstname.lastname@example.org.
Please send the following to email@example.com:
a copy of your passport's biodata page
the date and time you last departed Australia
the city and airport you last departed Australia
the flight number you departed Australia on (provide evidence, for example, a copy of e-Ticket)
copy of the passport you used when you departed from Australia (if different than your current passport)
passport pages showing arrival at your destination
intended travel date