Strict travel restrictions are in place for certain countries due to Novel Coronavirus. You should not apply for any visa or ETA until checking the latest information.
If you are currently in Republic of Korea and an immediate family member of either an Australian citizen or permanent resident to Australia, you may apply for a Visitor visa (subclass 600).
Help when applying for an ETA
From 20 March 2020, only Australian citizens, permanent residents and immediate family members can travel to Australia.
Travel restrictions are subject to change. Some exemptions are in place. Please check the Department of Home Affairs website for the latest information, including exemptions to travel restrictions.
You will not be able to apply for an ETA while the travel restrictions are in place.
If you are an immediate family member of either an Australian citizen or permanent resident to Australia, you may apply for a Visitor visa (subclass 600).
Please make sure to check the definition of immediate family member on the Department of Home Affairs website and type of evidence required before lodging a Visitor visa application.
You must apply for a new visa if you plan to stay longer in Australia.
You cannot apply for a further ETA while in Australia.
If you are currently in Australia and your ETA is due to expire, you may be eligible for such visa options as the Visitor visa (subclass 600).
For more information on how to stay longer in Australia, see Your visa is expiring or has expired.
If you applied for your ETA with a travel agent or an airline, check with them to see if your ETA is approved/granted.
If you applied for your ETA on the Department of Home Affairs website, go to https://www.eta.homeaffairs.gov.au to check if your ETA is approved/granted.
Please do not contact us to check if your ETA is approved/granted; we will not reply to emails that ask for confirmation of ETA approval/grant.
We cannot correct or change information after the ETA is granted; please apply for a new ETA with correct information.
Please note that your new ETA does not cancel the old one, which means your old ETA with the wrong information will still appear on the ETA system.
You do not need to contact us about this, and you will be able to travel to Australia without any problems.
You must wait for 12 hours and check ETA status later again. If you applied for an ETA through official website, you can check the progress of ETA on the website in 12 hours. If you applied for an ETA through a travel agent, the travel agent should be able to check the status of ETA on their system in 12 hours.
Please do not make multiple attempts to obtain an ETA or contact the Australia Visa & Citizenship office within the 12 hours.
After 12 hours, if ETA is still not approved and has a message of ‘Refer applicant to Australian Embassy’, please send a copy of your passport and ETA additional information form to the Australian Immigration Enquiry Form.
Please send the following to the Australian Immigration Enquiry Form:
a copy of your passport's biodata page
the date and time you last departed Australia
the city and airport you last departed Australia
the flight number you departed Australia on (provide evidence, for example, a copy of e-Ticket)
copy of the passport you used when you departed from Australia (if different than your current passport)
passport pages showing arrival at your destination
intended travel date